help & contact
help & contact
help & contact

Andel app support

Andel app support

For support, contact us at support@andel.org.

Start with the FAQs below for quick help.

Need to delete your account?

To delete your account information, enter your email address below. Please note that when you request account deletion, we will delete your account and remove or de-identify your personal data from active systems; however, we may retain certain records for a limited period where required for legal, regulatory, audit, or healthcare compliance purposes (such as pharmacy and medical-record obligations).

Submit deletion request:
Submit deletion request:
Submit deletion request:

FAQs

FAQs

What is Andel?

Is Andel a health plan or insurance product?

Are the medications safe and authentic?

Do I need a prescription?

How does the ordering process work?

Why is Andel less expensive than using my insurance or a local pharmacy?

How long does it take to receive my medication?

How much will I pay?

Can I use Andel on my own without employer or health plan access?

Does Andel provide medical advice or adjust medication doses?

Who do I contact if I need help?

Can I use Lilly Direct and get reimbursed?

What is Andel?

Is Andel a health plan or insurance product?

Are the medications safe and authentic?

Do I need a prescription?

How does the ordering process work?

Why is Andel less expensive than using my insurance or a local pharmacy?

How long does it take to receive my medication?

How much will I pay?

Can I use Andel on my own without employer or health plan access?

Does Andel provide medical advice or adjust medication doses?

Who do I contact if I need help?

Can I use Lilly Direct and get reimbursed?

What is Andel?

Is Andel a health plan or insurance product?

Are the medications safe and authentic?

Do I need a prescription?

How does the ordering process work?

Why is Andel less expensive than using my insurance or a local pharmacy?

How long does it take to receive my medication?

How much will I pay?

Can I use Andel on my own without employer or health plan access?

Does Andel provide medical advice or adjust medication doses?

Who do I contact if I need help?

Can I use Lilly Direct and get reimbursed?

What is Andel?

Is Andel a health plan or insurance product?

Are the medications safe and authentic?

Do I need a prescription?

How does the ordering process work?

Why is Andel less expensive than using my insurance or a local pharmacy?

How long does it take to receive my medication?

How much will I pay?

Can I use Andel on my own without employer or health plan access?

Does Andel provide medical advice or adjust medication doses?

Who do I contact if I need help?

Can I use Lilly Direct and get reimbursed?

better Access starts here

GLP-1 costs getting out of control?

We connect manufacturers, employers, and members to make GLP-1 accessible and affordable.

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better Access starts here

GLP-1 costs getting out of control?

We connect manufacturers, employers, and members to make GLP-1 accessible and affordable.

Loading…
better Access starts here

GLP-1 costs getting out of control?

We connect manufacturers, employers, and members to make GLP-1 accessible and affordable.

Loading…
better Access starts here

GLP-1 costs getting out of control?

We connect manufacturers, employers, and members to make GLP-1 accessible and affordable.

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Andel is a revolution in drug affordability — a cooperative employee platform that unlocks access to GLP-1s and other brand-name medications.

Sign up for our company newsletter

By subscribing you agree to our Privacy Policy and provide consent to receive updates from our company.

40 Wall Street, Suite 2834, New York, NY 10015

© 2026 Andel Co-op, inc. All rights reserved.

The Andel Discount Drug Program is not insurance. The Andel Discount Drug Program offers reduced prices from participating providers, and discounts vary by provider and service. Participants are responsible for paying discounted charges, as the Andel Discount Drug Program does not make payments to providers on participants' behalf. Discounts are available only from providers who have contracted to be in network. For more information and a list of participating providers, please contact us at support@andel.org, or by calling us at (833) 96 ANDEL.

Andel is a revolution in drug affordability — a cooperative employee platform that unlocks access to GLP-1s and other brand-name medications.

Sign up for our company newsletter

By subscribing you agree to our Privacy Policy and provide consent to receive updates from our company.

40 Wall Street, Suite 2834, New York, NY 10015

© 2026 Andel Co-op, inc. All rights reserved.

The Andel Discount Drug Program is not insurance. The Andel Discount Drug Program offers reduced prices from participating providers, and discounts vary by provider and service. Participants are responsible for paying discounted charges, as the Andel Discount Drug Program does not make payments to providers on participants' behalf. Discounts are available only from providers who have contracted to be in network. For more information and a list of participating providers, please contact us at support@andel.org, or by calling us at (833) 96 ANDEL.

Andel is a revolution in drug affordability — a cooperative employee platform that unlocks access to GLP-1s and other brand-name medications.

Sign up for our company newsletter

By subscribing you agree to our Privacy Policy and provide consent to receive updates from our company.

40 Wall Street, Suite 2834, New York, NY 10015

© 2026 Andel Co-op, inc. All rights reserved.

The Andel Discount Drug Program is not insurance. The Andel Discount Drug Program offers reduced prices from participating providers, and discounts vary by provider and service. Participants are responsible for paying discounted charges, as the Andel Discount Drug Program does not make payments to providers on participants' behalf. Discounts are available only from providers who have contracted to be in network. For more information and a list of participating providers, please contact us at support@andel.org, or by calling us at (833) 96 ANDEL.