help & contact
For support, contact us at support@andel.org.
Start with the FAQs below for quick help.
Need to delete your account?
To delete your account information, enter your email address below. Please note that when you request account deletion, we will delete your account and remove or de-identify your personal data from active systems; however, we may retain certain records for a limited period where required for legal, regulatory, audit, or healthcare compliance purposes (such as pharmacy and medical-record obligations).
What is Andel?
Is Andel a health plan or insurance product?
Are the medications safe and authentic?
Do I need a prescription?
How does the ordering process work?
Why is Andel less expensive than using my insurance or a local pharmacy?
How long does it take to receive my medication?
How much will I pay?
Can I use Andel on my own without employer or health plan access?
Does Andel provide medical advice or adjust medication doses?
Who do I contact if I need help?
Can I use Lilly Direct and get reimbursed?