OUR COMMITMENT TO YOUR DATA
How We Secure Your Sensitive Data
Last Updated on March 25, 2026
A Dedicated Vault for Your Sensitive Data
Most companies store customers’ sensitive data, including name, payment details, and health records, in the same environment as all other data. If any part of that environment gets compromised, the co-mingled sensitive/non‑sensitive data is put at risk.
We do it differently. Customers’ sensitive data is isolated in a dedicated environment (a data privacy vault), which is separate from the analytics platforms, CRMs, data warehouses, customer support tools, and applications that use/query that data. PII, PHI, and PCI are isolated in that vault with fine-grained access controls and strict zero-trust policies. Downstream systems (analytics, marketing, support) work with tokens, not the underlying actual data. Sensitive data is de-identified as early as possible in the data lifecycle and re-identified only at the point of an authorized, policy-verified request. The actual sensitive values stay in that dedicated environment. That separation is enforced by architecture and zero-trust controls.
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How We Protect Sensitive Information
Customers’ sensitive information is protected by an architecture that keeps it separate from other data, tightly governed, and secure at every layer of the stack:
Your sensitive data lives in its own environment
Personal information is isolated in a dedicated, tightly controlled environment. Other systems work with secure tokens, not your actual sensitive data.
We use tokens, not your real information
Sensitive data is replaced with tokens across the enterprise systems. These tokens are meaningless outside the controlled environment. Your real data stays protected.
Encryption at every layer
Your information is encrypted when stored, when moving between systems, and when being processed in memory. This exceeds standard industry requirements.
Run workflows without decrypting your data
By using privacy-enhancing techniques (PETs) like polymorphic encryption, we can operate on encrypted data. This means you can verify your date of birth, check a credit prescription, or confirm an address without ever exposing the underlying actual value.
Access is strictly controlled
Only people and systems with explicit authorization can reach your data. Every request is verified individually.
Every access is logged
Every time your sensitive data is accessed by a person, an application or an AI agent, it is recorded. We monitor these logs continuously.
Your right to deletion is real
Because your sensitive data is governed from the start, we can completely and accurately delete it (subject to regulatory restrictions) when you request it. There are no hidden copies. Because sensitive data is centralized in a dedicated environment (data privacy vault) from the start, fulfilling a deletion request is a single operation, not a search across every system that may have touched your data.
Independent Verification
Our data protection architecture is independently certified and continuously audited.
How Our Approach Compares
"Partial" means the approach addresses this in limited or conditional ways, typically requiring additional tooling.